Terms & conditions
IntroductionWelcome to the Mass Lottery ONE™ Voice community “Community,” located at Masslotteryonevoice.com (“Site”). The Site is created, operated and managed by Toluna USA Inc (“Toluna”), on behalf of its client Scientific Games Inc. (“SG”) for the benefit of The Massachusetts Lottery, (the “Lottery”),(collectively “we” “us”, or the “Entities”). These Terms and Conditions (the “Terms”) set forth the agreement between us and each user ("you") governing the use by you of this Site. Please read these Terms carefully before using this Site. By using this Site, you agree to be bound by the terms and conditions contained in these Terms. If you do not agree to these Terms, you must not access, register for a member account, or otherwise use this Site.
EligibilityMembership to this Site is free and is open to individuals only ( corporations, limited liability companies, partnerships, joint ventures, trusts and any other business entity, combination or collaborative group is prohibited from joining)who are at least eighteen (18) years of age. Membership in certain Surveys (as defined below) may be further restricted based on your age or geographic location. You are permitted to have only one account.
Your Member AccountWhile you may access this Site without registering for a member account, in order for an account to be established in your name and for you to participate in any Surveys (as defined below), you must complete the provided online registration. To open a member account, you must provide the Entities with complete and valid contact information, including your full legal name, valid e-mail address, and all other requested information. Your account must have a unique and valid e-mail address and password.
You agree to provide only accurate, current, and complete registration information and to keep that information updated in order to maintain its accuracy. The Entities may terminate or suspend your membership in their discretion, and you may forfeit your rewards if you fail to provide or keep your personal information accurate and complete.
You may use only one (1) password to open and access your account, and you may not use another account holder's password or allow anyone else to use your password, for any reason. You are solely responsible for the security of your username and password and any activity that occurs under your member account, whether authorized or unauthorized. The Entities will not be responsible for any losses incurred using your password by a third party, except when unauthorized use is directly attributable to the gross negligence or wilful misconduct of the Entities You agree to immediately notify the Entities Community of any unauthorized use or breach of your member account.
Should you forget your password, you may request a new password, by clicking on the ‘forgot password’ hyperlink in your online portal and we will send you a new one. This procedure assumes that mention is made of your username, and that the e-mail address provided by you when registering is used (or the new one provided in the event of an update).
By registering as a member of this Site, you agree to receive e-mail invitations to participate in surveys and panels (“Surveys”) conducted by Entities, their third-party partners and/ or their agents. The Entities do not guarantee that you will receive a certain minimum volume of invitations or any invitations at all. Your participation in any Surveys and your disclosure of any personal data is voluntary.
The Entities retain the right to monitor all member activity within the Site. If required by law, if you have violated our Code of Conduct below, in the event that your member account shows signs of fraud, abuse or suspicious activity, or as otherwise deemed necessary by us, for instance where you do not respond to a reasonable number of requests to participate in Surveys, your member account may be terminated. If you have conducted any fraudulent activity, the Entities reserve the right to take any necessary legal action and may have grounds to confiscate any rewards redeemed as a result of such activity. In addition, you may be liable for monetary losses to the Community, including attorney fees, litigation costs and damages, and you will not be allowed to participate in the Community in the future.
THE COMMUNITY MAY TERMINATE YOUR MEMBER ACCOUNT AT ANY TIME FOR ANY REASON.
RewardsThe Community values our members' opinions, and to show our appreciation, the Community offers rewards in the form of Points (see below). More information about the rewards program of the Community can be found at Rewards.
Points and RedemptionWhen you complete a Survey, you may receive Points which will be posted to your account within 30 days of the completion of a Survey. The number of Points you will receive for completion of each Survey may vary and will be announced prior to each survey.
Points may be redeemed for a variety of items that can change from time to time in our sole discretion. We reserve the right to change the Point value structure or other incentives within the recruitment for a Survey. At our sole discretion we reserve the right to suspend, terminate, revalue, or modify, without liability or the provision of advance notice to you, all or part of the Point value structure and offers. We further reserve the right to adjudicate all Point discrepancies in our sole discretion, and you agree to abide with any such adjudication. In the event the Point program is terminated, you will be notified and given at least 30 days in which you must redeem your Points.
On termination or cancellation of your member account the position regarding your ability to redeem Points will immediately cease and any Points which have been accumulated will immediately be taken out of your account.
We take reasonable care to ensure Points are accurately deposited in your account; however, you are responsible for ensuring that your account balance is accurate, and we will not be held liable for any errors or omissions concerning Points. You must alert us in writing of any error within 30 days of when such error occurred. Points have no commercial value and may not in any circumstances be transferred or sold to any third party. Points may only be redeemed for the items indicated on the Rewards page of the Community.
RelationshipYou are responsible for providing any computer equipment and communications services necessary to connect to and access this Site. You agree that neither your membership to this Site nor your completion of any Surveys for the Community and their clients create any agency, partnership, or employment relationship, and that your completion of Surveys is strictly as an independent consumer. You also agree that any rewards you receive for completing Surveys are the only compensation you will receive for your completion of such Surveys.
Mass Lottery ONE™ Voice is an online community dedicated to making your voice heard and allowing you to tell the Lottery what you think. When you use and post content to this Site you must observe the following rules:
Member Code of Conduct
• Only one member account per person. Any duplicate accounts will be terminated.
• Be courteous and respect the opinions of others and behave in a manner that supports a safe and comfortable environment for all members.
• Do not post any of the following:
o Material that advocates illegal activity or political, religious, or ideological beliefs.
o Personal attacks or anything (including "jokes" that could be misconstrued) obscene, vulgar, illegal, harmful, discriminatory, racist, xenophobic, insulting, threatening, abusive, harassing, defamatory, libellous, untrue, misleading, invasive of someone else's privacy, or anything that is in any way pornographic or paedophiliac or that refers directly or indirectly to pornographic or paedophiliac sites.
o Advertising and solicitations - Do not use any community areas to buy or solicit for goods, services, or money, or to advertise or sell products or services to others. For example, do not post any advertising, referrals, promotional materials, junk mail, "spam," chain letters, pyramid schemes, multi-level marketing, or any other form of solicitation.
o Any content that infringes any patent, copyright, trademark, trade secret or other intellectual property right of another, or that, without prior written permission, mentions any third-party brand or personality or uses any third-party content.
o Any statement that expresses or implies that any actions you take are endorsed by the Community or our clients.
• Act in good faith when taking Surveys, so your answers should be true to the best of your knowledge and belief and genuine, e.g. your answers should be your own opinion (and not others) and you should take care not to speed through a Survey or answer each question the same way. The Community and the Entities reserve the right to withhold awarding rewards to you if, in the Entities and / or the Community’s reasonable view, your Survey responses are untruthful or not well considered.
• Do not access or use any part of the Site for anything other than your personal, non-commercial use.
• Do not access or use any part of the Site in any way that may violate any applicable law, regulation, or other governmental requirement, and/or principles of good conduct.
• Do not resell, barter, trade, or otherwise attempt to generate income by providing access to your member account to others.
• Do not impersonate any individual or entity, including, without limitation, a Community employee, agent, or client, or other Community members or otherwise misrepresent your affiliation with any person or entity, including by "framing" any portion of this Site to make it look like you have a relationship with us and/or the Entities or that we have endorsed you for any purpose.
• Do not attempt to circumvent the Site or any security measures used on the Site, including by requesting rankings from other members or posting content which does not respond to or pose any question in order to garner rewards.
• Do not release, publish, or otherwise disclose or make reference to any Survey or Site content in any media without our prior written permission.
• Do not collect or store any personal information about other members of this Site and in particular do not obtain email addresses of other Site members or third parties with a view to sending unsolicited emails, for whatever reason or purpose.
• Do not attempt to access any service or area of the Site or any Surveys, the server on which our Site is stored or any server, computer, or database connected to our Site that you are not authorised to access.
• Do not use any robot, spider, scraper, or other automated means or interface not provided by us to access the Site or extract data.
• Do not misuse our Site by knowingly introducing or sending to or otherwise impacting us or this Site (or anything or anyone else) with harmful, illegal, deceptive, or disruptive code such as a virus, "spyware," "adware," or other code that could adversely impact this Site or any recipient or take any action, such as a denial of service attack, that might impose a burden on this Site's infrastructure or interfere with the ordinary operation of this Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
• Do not re-post on the Site any statements you receive from the Community Help Desk or Customer Support.
• Do not communicate with the Community help desk in a manner which is obscene, vulgar, harmful, insulting, threatening, abusive, harassing, defamatory, libellous, untrue, or misleading.
• Do not engage in any other activity that the Community may reasonably deem improper or abusive. Failure to comply with this Code of Conduct may result in termination of your member account.
• By breaching any of these provisions in this Code of Conduct, you may be committing a criminal offence under local applicable law. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
Confidentiality of SurveysThe Community's third-party partners or clients may disclose confidential and/or proprietary information and materials to you as part of Surveys, and such information and materials shall remain the sole and exclusive property of the Entities. This confidential information may include, but is not limited to, new product ideas or concepts, packaging concepts, advertising and movie or television concepts or trailers, and the text, visual images, and sounds related thereto and / or proprietary property. By becoming a member, you agree that you will keep the contents and materials disclosed to you as part of all Surveys in which you participate confidential and not disclose them to any third party or use the confidential information for any purpose except for the sole purpose of completing the Surveys. If you breach this obligation, in addition to termination of your account, you may be liable for monetary damages, including attorney fees and costs, to the Community, the Entities, and/or our clients for damages caused by the result of your breach.
Member Content and LicenseYou hereby grant the Community and the Entities where the Survey in question is conducted by them, a non-exclusive, perpetual, unlimited, worldwide, royalty-free right to use for any purpose any content you submit to this Site (e.g., your opinions, ideas, and Survey responses), including the right to edit, copy, transmit, publish, display, modify, distribute, create derivative works from and develop such content, and to transfer such content to third parties. You, not the Community, will have sole responsibility and liability for all content you use, upload, post, or submit to the Site, including on our message boards and in any Survey in which you participate, including the obligation to obtain any necessary approvals and authorisations required to post such content. By submitting such content to the Site, you release the Community and Entities its clients and third-party partners from any obligation to compensate you in respect of use of such content in any form, including without limitation, for commercial use and hereby waive any moral rights that you might otherwise have been able to exercise in respect of that content.
The Community Intellectual PropertyYou acknowledge that all materials on the Site, including the Site’s design, graphics, text, sounds, pictures, software and other files, and the selection and arrangement thereof (collectively, “Materials”), are the property of the Community or its clients or licensors, and are subject to and protected by international copyright and other intellectual property laws and rights. All rights not expressly granted to you are reserved by the Community and / or the Entities, and / or licensors. Except as expressly authorised by these Terms or on the Site, you may not copy, reproduce, distribute, republish, download, perform, display, post, transmit, exploit, create derivative works, or otherwise use any of the Materials in any form or by any means, without the prior written authorisation of the Community or the respective intellectual property rights owner. The Community authorises you to view and download the Materials only for personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices contained in the original Materials. You may not modify or adapt the Materials in any way or otherwise use them for any public or commercial purposes.
The logo and trademarks "Mass Lottery ONE™ Voice" and "Masslotteryonevoice.com" are trademarks or registered trademarks of our client. All other trademarks, service marks, logos, trade names, and trade dress used on this Site are the property of the Community and / or the Entities, and or its third party licensors and may not be copied, imitated, or otherwise used, in whole or in part, without the prior written authorisation of the Community, its clients, and/or its licensors. All rights are reserved.
Disclaimer of WarrantiesBy utilising this Site, you acknowledge and agree that the Community is not a bank or any other kind or form of financial institution. The Community and the Entities are not responsible for the actions of any third party, such as the issuers of any e-rewards, gift cards, vouchers, or other rewards.
You expressly agree that your use of this Site and your member account is at your sole risk. You agree that this Site, all information on this Site, and the services offered by this site and their functionality are provided by the Community or its corporate parents or affiliates, successors or assigns, suppliers, or agents, "AS IS" and "AS AVAILABLE." The Community is not responsible for typographical errors regardless of source. In addition, the Community does not represent or warrant that the information accessible on this Site is accurate, complete, or current. You hereby release the Community, the Entities and / or its affiliates from all liability regarding the redemption and use of any rewards, other than rewards that, after receipt, may be lost, stolen, or destroyed. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THESE TERMS, THE COMMUNITY AND ITS AFFILIATES OR AGENTS DISCLAIM ALL WARRANTIES, CONDITIONS, AND DUTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES, DUTIES, OR CONDITIONS: (A) OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE OR USE, OF RESULTS, AND OF ACCURACY OR COMPLETENESS OR PRIVACY OR SECURITY OF INFORMATION; (B) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) CREATED BY TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. THE COMMUNITY AND / OR THE ENTITIES FURTHER DISCLAIMS ALL DUTIES TO YOU, IF ANY SUCH DUTIES EXIST, INCLUDING BUT NOT LIMITED TO REASONABLE CARE, WORKMANLIKE EFFORT, FREEDOM FROM COMPUTER VIRUS, AND LACK OF NEGLIGENCE. THE COMMUNITY FURTHER MAKES NO WARRANTY OF TITLE OR AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF ANY ASPECT OF THE COMPLETE SITE, OR AGAINST INFRINGEMENT. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMMUNITY AND ITS AFFILIATES AND / OR THE ENTITIES ON OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
Limitation of LiabilityWITH THE EXCEPTION OF PERSONAL INJURY OR DEATH RESULTING FROM THEIR NEGLIGENCE OR ANY LIABILITY FOR FRAUD, THE COMMUNITY AND ITS AFFILIATES, CLIENTS, OR AGENTS SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF, IN CONNECTION WITH OR RELATING TO THE USE OF OR INABILITY TO USE THE SITE, INCLUDING ANY LIABILITY (I) AS A PUBLISHER OF INFORMATION, (II) FOR ANY INCORRECT OR INACCURATE INFORMATION, (III) FOR ANY UNAUTHORISED ACCESS TO OR DISCLOSURE OF YOUR TRANSMISSIONS OR DATA, (IV) FOR STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE, OR (V) FOR ANY OTHER MATTER RELATING TO THIS SITE OR ANY THIRD-PARTY WEBSITE. SUBJECT TO THE EXCEPTIONS STATED AT THE BEGINNING OF THIS PARAGRAPH ,THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING, TO THE FULLEST EXTENT ALLOWED BY LAW, FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR GENERAL DAMAGES, OR FOR DAMAGES FOR LOST PROFITS, LOSS OR IMPAIRMENT OF PRIVACY, SECURITY OR DATA, FAILURE TO MEET ANY DUTY (INCLUDING BUT NOT LIMITED TO ANY DUTY OF GOOD FAITH, WORKMANLIKE EFFORT OR OF LACK OF NEGLIGENCE), OR FOR ANY OTHER SIMILAR DAMAGES WHATSOEVER THAT ARISE OUT OF OR ARE RELATED TO ANY BREACH OR OTHER ASPECT OF THE ENTIRE AGREEMENT OR THIS SITE, EVEN IF THE COMMUNITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE) OR STRICT OR PRODUCT LIABILITY OR MISREPRESENTATION.
IN NO EVENT SHALL THE LIABILITY OF THE COMMUNITY, ITS CORPORATE PARENTS OR AFFILIATES, SUCCESSORS OR ASSIGNS, SUPPLIERS, CLIENTS, OR AGENTS EXCEED THE ACTUAL RETAIL VALUE OF AN APPLICABLE REWARD AT ISSUE, OR IF A DISPUTE RELATES GENERALLY TO YOUR USE OF THE SITE, TO THE FAIR MARKET RETAIL VALUE OF THE REWARDS WHICH YOUR UNUSED, UNEXPIRED, NON-CANCELED REWARDS ARE CONVERTIBLE INTO.
SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE EXCLUSIONS AND LIABILITY ARE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
IndemnificationYou agree to indemnify and hold the Community, and its parent and affiliated companies, its Client, together with their officers, directors, owners, employees and agents harmless from any and all claims, losses, damages, suits, fines, levies and costs (including reasonable attorney's fees and expert witness costs, including costs associated with in-house counsel), (collectively "Claims"), arising from or related to your use of or conduct on this Site and any content you place on, submit to or transmit through this Site, your breach of these Terms, your infringement or violation of any rights of another, or termination of your access to the Site, including Claims made by third parties. You agree that the Community has the unlimited right to defend any Claim and to settle any Claim without your prior permission. You agree to provide the Community with all reasonable assistance in the defence of any Claim.
Applicable Law and Exclusive ForumThese Terms and all performances and claims of every nature (including without limitation, contract, tort and strict liability) relating in any way to any aspect of this Site shall be governed by the laws of the Commonwealth of Massachusetts without regard to its conflict of law provisions. Any disputes regarding such claims or arising under or related in any way to these Terms or this Site shall be heard exclusively in the appropriate Superior Court of Massachusetts.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMMUNITY HEREBY WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING OR LITIGATION BROUGHT AGAINST THE OTHER WITH RESPECT TO THESE TERMS OR THE SITE. IN ADDITION, NEITHER YOU NOR THE COMMUNITY SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER SITE USERS OR LITIGATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.
NoticesNotices to You: We may give you all notices that we are required to give by posting notice on this Site. You also agree that we may give notice by email in our discretion, including notice of subpoenas or other legal process (if any). We may provide notice to any email or other address that you provide during registration. You agree to keep your address current and to check for notices posted on the Site.
Notices to Us: We receive many emails and not all employees are trained to deal with every kind of communication, so you agree to send us notice by emailing us at firstname.lastname@example.org, indicating the domain name of the online community of which you are a member or posting such notice to Mass Lottery ONE™ Voice, Toluna USA Inc., Suite 2000, 21 River Road, Wilton, CT, 06897, USA, Attn: General Counsel.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising from or relating to use of this Site or these Terms must be filed within one (1) year after such claim or cause of action arose, or will be forever barred.
The "Disclaimer of Warranties” and “Limitation of Liability" provisions of these Terms are for the benefit of us and our Client and affiliates, and each of these entities shall have the right to assert and enforce these provisions directly against you on their own behalf.
Notice of Copyright AgentThe Community respects the intellectual property rights of others and requests that you do the same. If you believe that your work has been reproduced in this Site in a way constituting copyright infringement, you may provide a notice to Toluna USA Inc for the Site at Masslotteryonevoice.com containing the following:
• An electronic or physical signature of a person authorised to act on behalf of the owner of the copyright interest.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material.
• The address, telephone number, and, if available, an e-mail address at which the complaining party may be contacted.
• A representation that the complaining party has a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and
• A representation that the information in the notice is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.